- Customer support services:24/7 inbound / outbound call center services that address customer queries and concerns through phone, email and live chat.
- Technical support services:Installation, product support, running support, troubleshooting, usage support and problem resolution for computer software, hardware, peripherals and internet infrastructure.
- Telemarketing services:Interacting with potential customers and creating interest for the customer’s services/ products. Up-selling, promoting and cross selling to existing customers and completing online sales processes.
- IT help desk services:Level 1 and 2 multi-channel support, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics.
- Insurance processing:New business acquisition and promotion, claims processing, policy maintenance and policy management.
- Data entry and data processing:Data entry from paper, books, images, e-books, yellow pages, web sites, business cards, printed documents, software applications, receipts, bills, catalogs and mailing lists.
- Data conversion services:Data conversion for databases, word processors, spreadsheets and software applications. Data conversion of raw data into PDF, HTML, Word or Acrobat formats.
- Bookkeeping and accounting services:Maintenance of the customer’s general ledger, accounts receivables, accounts payables, financial statements, bank reconciliations and assets / equipment ledgers.
- Form processing services:Online form processing,i??i??payroll processing,Ai??medical billing, insurance claim forms processing and medical forms processing.
- Online research:Internet search, product research, market research, surveys, analysis, web research and mailing list research.